Distance Sales Agreement

CupyGift supplies personalised animations, videos, songs, audio content, digital portraits and related creative digital services. The exact characteristics, format, price, estimated delivery time and selected add-ons are displayed before the order is completed.

A contract is formed when you complete the payment step and CupyGift issues an order confirmation, or when a written offer made through customer support is expressly accepted and confirmed. A general enquiry or a WhatsApp conversation alone does not create a payment obligation.

• You must provide accurate contact, order and personalisation details.
• Source material should be clear, lawful and suitable for the selected product.
• You must have the authority needed to supply content about another person.
• Unlawful, infringing, abusive or unsafe requests can be refused, with the payment refunded where appropriate.
• A material change to the original brief may require a new quote, additional time or an additional order.

The final price, the currency and any selected add-ons are displayed before a payment obligation arises. Optional paid add-ons are not pre-selected and require an active choice. Displayed prices include any applicable taxes.

Available payment methods and the payment provider are shown at checkout or in the written offer. CupyGift does not store full card details.

The estimated production time starts once we have received payment, the required material and a usable brief. A missing or unusable file, an unanswered question or a change you request can delay or extend that estimate.

Delivery is digital, normally through WhatsApp, email or a download link, in the format described on the product page or in the order summary. No physical goods are shipped unless expressly stated.

If a delivery date is essential, you must tell us before ordering and CupyGift must expressly confirm it.

• Typical formats are MP4 video, MP3 or WAV audio, and JPG, PNG or PDF images, depending on the product.
• Files are intended for current mainstream phones, computers and compatible media players that support the delivered format.
• CupyGift applies no geographic playback restriction after download.
• You may keep reasonable personal backups and share the gift privately with the intended recipient.
• Resale, commercial licensing, public redistribution or removal of third-party rights notices is not permitted unless agreed in writing.

A revision corrects work that does not match the confirmed brief. All errors on our part, including any deviation from the agreed characteristics, are corrected free of charge, with unlimited revisions. A new story, character, scene or style, a different duration or any other expansion of the content may be charged separately.

Revisions are not made for details or changes you provide after the personalised content (such as the animation, song or portrait) has been produced, so please include every detail that matters in your order. This does not affect your statutory rights if the content is not in conformity with the contract.

As a consumer in the EU, you normally have a 14-day right of withdrawal for distance contracts under Articles 9 to 16 of Directive 2011/83/EU on consumer rights, as implemented in your country.

For the supply of digital content not supplied on a tangible medium, that right is lost under Article 16(m) of the same Directive once performance has begun, provided that the consumer gave prior express consent to performance starting before the end of the withdrawal period and acknowledged that the right of withdrawal would thereby be lost. Because CupyGift products are personalised and production normally starts shortly after payment, that express consent and acknowledgement are collected during checkout. Without them, production would not start before the statutory withdrawal period has ended.

Regardless of the statutory position on withdrawal, CupyGift offers the goodwill cancellation arrangement described in the Cancellations section below. Full details are in the Digital Delivery, Cancellation and Refund Terms.

Because CupyGift products are personalised and production normally starts shortly after payment, please review your order carefully before submitting it. To cancel, contact info@cupygift.com as soon as possible.

A full refund is normally possible as long as production has not started. Once personalised production has started, the order cannot be refunded, but all errors on our part are corrected free of charge, with unlimited revisions. This goodwill arrangement does not replace or limit any right you have by law.

The finished digital content must match the agreed description, format and functionality, and the confirmed personalisation brief. Where it does not, CupyGift will bring the content into conformity free of charge within a reasonable time, in line with Directive (EU) 2019/770 on digital content and digital services. Where that is impossible, unsuccessful or not completed within a reasonable time, a proportionate price reduction or a full refund with termination of the contract can be offered.

The cancellation arrangement above does not limit any remedy for non-delivery, defects or content that does not match the order. A complaint should include the order number and enough detail for us to understand the problem.

You keep the rights in any material you lawfully provide. CupyGift and its licensors keep the rights in production methods, templates, software, stock elements and reusable creative assets. Once you have paid in full, you receive a personal, non-exclusive licence to use the finished product for private, non-commercial gifting and viewing, unless a different licence has been agreed.

Work made for you is not used in CupyGift advertising or portfolio material without your separate, optional consent.

Nothing in these terms excludes liability that cannot be excluded by law, including mandatory consumer rights. CupyGift is not liable for delays or failures caused by incorrect information you have given, the unavailability of material you were due to provide, or circumstances outside its reasonable control, but will take reasonable steps to reduce the impact and to inform you of any material delay.

This agreement is governed by the law of Türkiye, without prejudice to the mandatory consumer protection rules of the country of your habitual residence that cannot be derogated from by agreement.

Please contact info@cupygift.com first so that we can try to resolve the matter directly. You may also contact your national consumer authority or bring proceedings before a competent court in your country of residence. CupyGift is not obliged, and is not currently willing, to take part in alternative dispute resolution (ADR) proceedings before a consumer dispute resolution body.

The order confirmation and the applicable terms are provided on a durable medium that you can store. Each order is governed by the terms accepted when that order was placed. Later website updates do not retroactively change an existing contract unless both parties agree or the law requires it.