Contact Us
At CupyGift, we turn feelings into unforgettable gifts. Animated videos, digital portraits, custom songs and other digital keepsakes help you plan a meaningful surprise for someone you love. Get in touch if you need help choosing a product, understanding the process or checking on an existing order.
We reply as quickly as possible to questions about choosing a product, delivery times, ordering steps, business inquiries and special requests. Choosing the right gift for a birthday, an anniversary, Valentine’s Day, Mother’s Day, Father’s Day or another celebration can be hard, and our team is here to help.
- WhatsApp+90 538 816 70 22
- Emailinfo@cupygift.com
- AddressHasanpaşa Mah. Selimiye Cad. No:80/B, 34920 Sultanbeyli/İstanbul, Türkiye
Frequently Asked Questions
The most common questions about delivery times, the ordering process, file formats and payment.
Still Have a Question?
Want to be sure before you go ahead? Message our team and we'll answer your questions personally.
Message us on WhatsAppHow long does delivery take?
Most orders are delivered digitally the same day once your order and the details you've sent are confirmed. Express delivery takes 3 hours from payment confirmation for the animated videos and 2 hours for the custom song; portraits have no express option.
How will I receive my product?
All products are delivered digitally on WhatsApp. Animated videos arrive as high-resolution MP4 files, songs as MP3 files and digital portraits as print-ready, high-resolution files.
What do I need to do to place an order?
Choose a product, complete the form, share your photos and details, and pay securely online. We'll handle the rest.
Can I request a revision?
Yes. We correct all errors on our part free of charge, as many times as needed. Revisions aren’t available for new details or changes you send after your video, song or portrait has been made.
How do international payments work?
You pay securely online by card at checkout through PayTR. Prices are shown in your store currency, and your card is charged the equivalent amount in Turkish lira at the Central Bank of Türkiye rate, which checkout shows before you pay. We'll never ask for your card details in chat.
Can I cancel or request a refund?
You get a full refund if you cancel before production starts. Because each product is custom-made and digital, there are no refunds once production has begun, but we correct all errors on our side free of charge, with unlimited revisions.