Digital Delivery, Cancellation and Refund Terms
Clear rules for digital delivery, our cancellation and refund policy for personalized orders, and what happens if delivered content does not match your order.
Last updated · August 1, 2026This page explains how digital products are delivered, our cancellation and refund policy for personalized orders, and the remedies available if delivered content does not match what you ordered. It does not limit any right you may separately have under applicable United States federal or state law.
Digital Delivery
Products are delivered electronically by WhatsApp, email or a download link in the format shown on the product page or in the order summary. Delivery is complete when the agreed file or working access link is made available to the contact details supplied by the customer.
The customer should promptly report an inaccessible link, corrupted file or incorrect format. CupyGift will resend the delivery or replace it with a valid one free of charge.
Production Timing
The delivery estimate begins after payment, all required source materials and a sufficiently complete brief have been received. Express production is available only where it is explicitly offered and accepted.
Cancellations and Refunds
Because each order is personalized, we ask that you review your order details carefully before submitting your order. If you want to cancel, contact us using the details below as soon as possible.
If production has not yet started, we will generally provide a full refund. Once personalized production has begun, the order cannot be refunded, but all errors on our side are corrected free of charge, with unlimited revisions. Refunds are made to the original payment method unless another method is agreed, and are generally processed within 14 days of a cancellation being confirmed.
Non-Conforming Content
If content is not supplied, is technically defective, or does not match the agreed description, format or personalization brief, you may ask us to correct it at no charge within a reasonable time.
Where correction is not possible, is unsuccessful, or is not completed within a reasonable time, you may be entitled to a partial refund or, in serious cases, a full refund and cancellation of the order.
Subjective Preferences and Revisions
The following do not by themselves make the content defective or non-conforming: a subjective preference that differs from the confirmed brief, and minor visual differences inherent to AI-assisted and other creative production processes. All mistakes on our side are corrected free of charge, as many times as needed, but revisions are not made for details or changes provided after the personalized content has been produced. This does not limit remedies where the output objectively fails to match the agreed description, supplied instructions or promised functionality.