Distance Sales Agreement

CupyGift supplies personalized animations, videos, songs, audio, digital portraits and related creative digital services. The exact characteristics, format, price, delivery estimate and selected extras are shown before the order is placed.

A contract is formed when the customer completes the order step that creates an obligation to pay and CupyGift issues an order confirmation, or when a written offer made through customer support is expressly accepted and confirmed. A general inquiry or WhatsApp conversation alone does not create a paid contract.

• The customer must provide accurate contact, order and personalization information.
• Source materials should be clear, lawful and suitable for the selected product.
• The customer must have the necessary permission to provide content relating to another person.
• Unlawful, infringing, abusive or unsafe requests may be refused, with a refund where appropriate.
• Material changes to the original brief may require a new quote, additional time or an add-on order.

The final price, currency and selected extras are displayed before an order creates a payment obligation. Optional paid extras are not pre-selected and require an affirmative choice.

Available payment methods and the payment provider are displayed at checkout or in the written offer. CupyGift does not intend to store full payment-card details.

The estimated production time begins when payment, required materials and a usable brief have been received. A missing or unusable file, an unanswered request for clarification or a change requested by the customer may pause or extend that estimate.

Delivery is digital, normally by WhatsApp, email or a download link, in the format described on the product page or in the order summary. No physical item is shipped unless expressly stated.

If a delivery date is essential, the customer must make that clear before ordering and CupyGift must expressly accept it.

• Common formats include MP4 video, MP3 or WAV audio, and JPG, PNG or PDF images as stated for the product.
• Files are intended for current mainstream phones, computers and compatible media players that support the delivered format.
• CupyGift imposes no geographic viewing restrictions after download.
• The customer may keep reasonable personal backup copies and share the gift privately with its intended recipient.
• Resale, commercial licensing, public redistribution or removal of third-party rights restrictions is not permitted unless agreed in writing.

A revision corrects work that does not match the confirmed brief. All mistakes on our side, including any failure to match the agreed characteristics, are corrected free of charge, with unlimited revisions. A new story, character, scene, style or duration, or any other material change in scope, may be charged separately.

Revisions are not made for details or changes you provide after the personalized content (such as the animation, song or portrait) has been produced, so please include every detail that matters in your order. This does not affect your statutory rights.

Because CupyGift products are personalized and production typically begins shortly after payment, please review your order carefully before submitting it. If you want to cancel, contact info@cupygift.com as soon as possible.

A full refund is generally available if production has not yet started. Once personalized production has begun, the order cannot be refunded, but all errors on our side are corrected free of charge, with unlimited revisions. This cancellation policy is offered as a matter of company practice and does not replace or limit any right you may separately have under applicable law. Full details are in the Digital Delivery, Cancellation and Refund Terms.

The finished digital content must match the agreed description, format, functionality and personalization brief. If it does not, CupyGift will correct the issue at no charge within a reasonable time. Where correction is not possible, unsuccessful or not completed within a reasonable time, a proportionate refund or full refund with cancellation of the order may be offered.

The cancellation policy above does not remove remedies for non-delivery, defects or content that does not match what was ordered. Complaints should include the order number and enough information for us to understand the issue.

The customer retains rights in materials they lawfully supply. CupyGift and its licensors retain rights in production methods, templates, software, stock elements and reusable creative assets. Upon full payment, the customer receives a personal, non-exclusive license to use the finished product for private, non-commercial gift and viewing purposes unless a different license is agreed.

Customer work is not used in CupyGift advertising or portfolio material without separate, optional permission.

Nothing in these terms excludes liability that cannot lawfully be excluded, including mandatory consumer remedies under applicable law. CupyGift is not responsible for delay or failure caused by incorrect customer information, unavailable customer-supplied materials or events beyond its reasonable control, but will take reasonable steps to reduce the impact and communicate any material delay.

This agreement is governed by the laws of Türkiye, without limiting any consumer protection you are entitled to under applicable United States federal or state law.

Please contact info@cupygift.com first so we can try to resolve the issue directly. If you are unable to resolve a complaint with us, you may also contact your state Attorney General's consumer protection office or file a complaint with the U.S. Federal Trade Commission at reportfraud.ftc.gov.

The order confirmation and applicable terms will be provided in a durable format that the customer can store. The terms applying to an order are the version accepted when that order was placed. Later website updates do not retroactively change an existing contract unless both parties agree or the law requires it.